Frequently asked questions.

What is Consequence?

We’re working to create a consequence neutral world. We help you identify your negative externalities and empower you to make impactful business decisions. This helps you outcompete competitors for talent, investors and customers while helping your Planet.

What does that mean from a product perspective? Consequence is a carbon management platform. We help you calculate, track, reduce and set targets and report on your carbon footprint. We also automate offsetting of your carbon footprint in real-time.

Check out our product page for more details.

How can I reach you?

Contact us through the live chat on the homepage of our website or email at!

How is Consequence different from carbon offsetting companies?

Consequence is a carbon management platform. We no longer offer carbon offsets directly, instead we refer customers to our network of offsetting partners.

We focus on solving the key problem of carbon accounting: data collection, calculation and reduction.

What happens once I sign up?

We’ll begin the calculation of your organisation’s carbon footprint! The software takes you through an onboarding process to learn about your organisation. This begins the process of using Consequence, your carbon management platform, as your single source of truth.

The Consequence team uses your answers and your connected data to train our algorithms to run the carbon footprint calculations. This system accelerates the carbon footprint calculation process saving hours, days or even months of work. If anything isn’t clear in your data, our customer success team will meet with you to finalise the details.

What is the cost?

See our pricing page for details. We offer customised pricing for startups and enterprises. Our subscription provides automated calculation, offsetting and reporting so you can focus on growing your organisation.

What solutions are out there?

There’s a whole industry that’s been around serving Fortune 1000 companies for decades. These consultants charge thousands, sometimes tens of thousands to calculate your emissions. The process is spreadsheet-based and time and effort-intensive. You usually have to repeat it every year too! 

Consequence, on the other hand, offers the world’s most intelligent carbon accounting platform for Net-Zero. With the Consequence platform, you can automate your carbon footprint data collection, calculation, and reporting workflows in one place.

How does Consequence work?

Check out our How It Works page for a step by step breakdown.

How accurate is this calculation?

Our calculation methodology uses the greenhouse gas protocol which is the global standard for carbon accounting. This calculation provides a realistic and accurate picture of your carbon emissions. 

The greenhouse gas protocol has been adopted by over 90% of the Fortune 500 and governments across the world. Its development was led by the World Research Institute and World Business Council for Sustainable Development. 

Consequence leverages these standards to analyse your emissions in a way that's faster, simpler and more affordable for you while not sacrificing accuracy. 

No solution is 100% accurate and never can be. Remember, your goal is to take action rather than be 100.00% accurate.

Background knowledge
Are carbon emissions the same as greenhouse gas emissions?

“Carbon emissions” is the general term representing greenhouse gas emissions. You’ll most commonly see your carbon footprint total with the units ‘tCO2e’. This means tonnes of carbon dioxide (CO2) equivalent emissions. This takes all the different types of greenhouse gases like methane and nitrous oxide and converts them to an equivalent CO2 value. See our 5 minute explainer.

What is my carbon footprint

Your organisation’s carbon footprint is the total carbon emissions (greenhouse gas emissions) generated by all of your combined business activities, the products and services you use and even the use of your products by your customers.

Why calculate and offset?

Beyond motivating your team, being more competitively positioned with customers and investors and helping the planet? Well, there is even more to consider. The impact of carbon on our planet will be priced into products and supply chains. Conservative estimates already place the future cost per tonne of carbon at $70 by 2030.

Your CO2e emissions per employee are roughly 6 - 20 tonnes depending on your activities. Acting now can avert major future costs and positively differentiate your business from the competition.

Our process
What does Consequence help with?

Consequence helps you at each important step of your journey to Net-Zero: data collection and transformation, calculation, reporting and reductions. When it comes to offsetting, we'll put you in touch with one of our quality partners.

How do I connect my organisation’s data?

Consequence accepts many file types: csvs, text, Word, spreadsheets, pdfs and more. Simply drop your file into the data manager and our AI system will start processing and understanding it. Once the file is ready, activities are created in the platform and carbon calculations completed.

API connections are available for enterprise customers.

How does billing work?

Consequence has a two part subscription process. Firstly, you are billed monthly or annually for your product subscription, on the day of the month you initially subscribed.

Secondly, if you subscribe to our offsetting plan, you will be billed for the required offsets, which is based on your carbon footprint, each quarter.

Your carbon footprint changes constantly and the offset billing will change based on this. Expect the amount you are billed for offsets to be different each time. 

Remember, the cost of the offset purchase will change every month based on your emissions.

For more billing questions see our other section on Payments and Billing

What payment method do you support?

Debit and credit cards: Visa, Mastercard, American Express, Google Pay, Apple Pay, Microsoft Pay, Discover and Diners. We’ll soon be adding digital wallets and direct debit subscription payments.

Do you provide receipts?

Yes! Every month you’ll receive a transaction receipt and your offset certificate will be saved to your account.

What happens if my payment method gets declined?

You’ll be notified so you can retry or use another payment method. We leverage Stripe for the most secure and flexible payment options.

How secure is my data with Consequence?

Whether connecting to Consequence with your accounting software package or bank accounts, we take care of your sensitive data.

Our product leverages 256-bit encrypted bank grade security compliant technology, that’s used by millions of people with their business and personal banks every day. It’s not simple but it is a proven technology that’s built on Open Banking supported by the UK Government.

Consequence is regulated by the Financial Conduct Authority (license no. 903009) to use your financial transaction data to calculate your carbon footprint.

There is no more secure way to transfer the information necessary for an accurate carbon footprint analysis.Historically, calculating your carbon footprint has been a complex task that for anyone wanting to have confidence in the results, required external consultants.The first step would be providing these consultants with hundreds of documents, accounts, invoices and other sensitive material.

Share only what you need.

With your permission, the types of data you share may include things like:Account holder nameAccount balance (used to calculate the impact of the cash you hold with banks)

Transaction data including supplier name; cost; date and so on.

You can view all connected accounts, and you can at any time revoke this permission.

We do not save any bank or accounting software login details.

Consequence is designed with your business’ safety in mind.Multi-factor authentication.

To help secure your account, we’ve added MFA as part of your login process.

Open Banking.
A robust secure framework trusted by millions daily.

Regulated and monitored.
We are financially regulated and work with our partners to ensure the best level of security.

Offsets and certificates
What are carbon offset projects?

Carbon offsets projects are climate projects that can decrease future greenhouse gas emissions (GHG) or remove existing emissions, allowing organisations to offset their own emissions.

Examples include the planting of trees or the installation of a solar farm. However, as the name suggests, they are meant to neutralise the carbon emissions generated somewhere else. 

Many companies today, in light of the devastating effects of the climate crisis are turning to carbon offsets as one strategy to address their carbon footprint. Doing so can allow them to go carbon neutral.

But what are carbon offsets?A company or organisation, for instance, that is looking to make their operations carbon neutral can use carbon offsets to do so. They can purchase a carbon offset credit, which is simply a credit certified by either a government institution (like the United Nations Framework Convention on Climate Change) or non-governmental certification organisations (such as The Gold Standard).

To be certified as a legitimate carbon offset credit, a reduction of one metric tonne of greenhouse gas emissions needs to be created by the offset project, per credit. You will find that there are many different carbon offset projects and programmes to choose from. 

Impact network
Can I invite other organisations to join Consequence?

Yes, you can. Inviting another organisation is one of the most impactful actions you can take. It will exponentially increase your impact and create network effects that get us all to the mutually beneficial goal of the world being carbon neutral. 

How do I get invited?

You can be invited to join Consequence from an existing customer. Invites are limited so keep an eye out.

Account settings
Can I change the company name?

Yes you can. Go to Account -> Organisation Profile. Make sure you are linking data from the correct organisation as we are only able to verify your carbon neutral status and issue the Consequence Neutral Mark if these match.

Can I change my email?

Yes, you can change your email in your account settings.

Can I transfer the ownership of my account?

Message us on our support team or email and we’ll help!

Can I add team members to my account?

Yes, users can be added to your account based on your subscription tier. Go to your account settings to add users.

Where can I find my certificates?

Your certificates are saved in your account. Log in to view or download them.

Where can I find my payment receipts?

Your transaction receipts are saved in your account. See the Billing section. Login to view or download them.

How do I close my Consequence. account?

You can delete your account in the account settings page.