Frequently asked questions.

What is Consequence?

We’re working to create a consequence neutral world. We help you identify your negative externalities and remove or offset them.

What does that mean from a product perspective? We calculate and offset your emissions in real-time; provide ways to reduce your total emissions and help with reporting.

How can I reach you?

Message us through the chat or email at!

How is Consequence different from other offsetting companies?

Firstly, Consequence helps you do more than offset. We automate the calculation, reduction, offsetting and reporting associated with your carbon emissions.

Offsetting can only happen once you’ve quantified your impact. Otherwise, you’re guessing and won’t be able to prove any carbon neutral or net zero claims you make. Now, when it comes to actually offsetting, we take a keen interest in our chosen projects, and rotate them as necessary to ensure quality and impact. All our projects are verified by the best standards bodies, like The Gold Standard. We further use a portfolio approach to mitigate any project-specific risk (like a forest fire burning down a reforestation project you have funded).

What happens once I sign up?

We'll take you through a 5 minute process to calculate your emissions and select an offset plan. From then on, you can sit back and relax as we calculate and offset your emissions in real-time.

What is the cost?

Consequence costs£249 per month for SMEs and our offsets cost £10/tCO2e. See our pricing page for more info and Enterprise pricing. Our subscription provides automated calculation, offsetting and reporting so you can focus on growing your organisation.

What solutions are out there?

There’s a whole industry that’s been around serving Fortune 1000 companies for decades. These consultants charge thousands, sometimes 10s of thousands to calculate your emissions. The process is spreadsheet based and time and effort intensive. You usually have to repeat it every year too! Yuck. Consequence revolutionises this based on our own intense data collection efforts and machine learning algorithms which mean you simply need to connect your bank accounts to our secure interface and we take care of the rest.

How does Consequence work?

Check out our product page for more details. Simply put, we securely connect to your accounts, analyse the impact of every transaction and serve up your org-wide impact data in an easy to understand format. We help you immediately offset your impact and we will soon be releasing updates focused on helping you reduce your residual emissions.

How accurate is this calculation?

Our calculation methodology uses the greenhouse gas protocol which is the global standard for carbon accounting. This calculation provides a realistic and accurate picture of your carbon emissions. The greenhouse gas protocol has been adopted by over 90% of the Fortune 500 and governments across the world. It’s development was led by the World Research Institute and World Business Council for Sustainable Development. No solution is 100% accurate and never can be. Remember, your goal is to take action rather than be 100.00% accurate.

Background knowledge
What is carbon neutral, net zero, net negative?

Carbon neutral and Net Zero are often used inter-changeably. However, the strict definition of Net Zero includes the emissions from your scope 3 which are indirect emissions outside of your direct control. Carbon Neutral only covers your scope 1 and 2, which are in your direct control, with Scope 3 being optional. Being Carbon Neutral or Net Zero means you've reduced your calculated emissions and offset the residual amount to zero.

Net negative is when you offset more emissions than you create. This can be setup in different ways such as in coordination with product sales, eg. every time you buy our product, we reduce CO2 in the atmosphere by 1 tonne.

There are different ways of achieving carbon neutral or negative statuses. It’s widely agreed best to reduce your emissions upfront as close to zero while offsetting the remaining amount of unavoidable emissions. This takes time and investment but the impact is greater as while emissions happen instantly, offset projects take years to take effect.

There is also a question of historical emissions. After-all, it’s historical emissions that got us into this situation. How do you address those? They can’t be reduced because they already occurred. Therefore, offsets are a must-have if you want your organisation to be considered carbon neutral since inception.

Are carbon emissions the same as greenhouse gas emissions?

Carbon emissions is the colloquial term representing greenhouse gas emissions. You’ll most commonly see your carbon footprint total with the units ‘tCO2e’. This means tonnes of carbon dioxide (CO2) equivalent emissions. This takes all the different types of greenhouse gases like methane and nitrous oxide and converts to an equivalent CO2 value.

What is my carbon footprint

Your organisation’s carbon footprint is the total carbon emissions (greenhouse gas emissions) generated by all of your combined business activities, the products and services you use and even the use of your products by your customers.

Why calculate and offset?

Beyond motivating your team, being more competitively positioned with customers and investors and helping the planet? Well there is even more to consider. The impact of carbon on our planet will be priced into products and supply chains. Conservative estimates already place the future cost per tonne of carbon at $70 by 2030.

Your CO2e emissions per employee are roughly 6 - 20 tonnes depending on your activities. Acting now can avert major future costs and positively differentiate your business against competition.

Our process
What is open-banking?

Open banking is a practice wherein third-party financial service providers give access to transactions, consumer banking, and other financial information from banks and non-bank financial institutions. Application programming interfaces (APIs) enable TPPs to have access to financial data effectively, which then develops new apps and services.

What is TrueLayer?

TrueLayer is an intelligent infrastructure that helps software developers build their financial applications by providing abstractions and connections to banks and financial institutions worldwide, empowering businesses by making fintech easily accessible.

Which banks do you support?

UK: Allied Irish Bank, Bank of Ireland, Bank of Scotland, Chelsea Building Society, Danske Bank UK, First Direct, Halifax, HSBC, Lloyds, M&S Bank, Monzo, Nationwide, NatWest, Revolut, Royal Bank of Scotland, Santander, Starling, Tesco Bank, Tide, Wise(Transferwise), TSB, Ulster Bank of Northern Ireland, Yorkshire Building Society.

Ireland: Allied Irish Bank, Bank of Ireland, Permanent TSB, Revolut Ireland, Ulster Bank.

Germany: Comdirect Bank, Commerzbank, Deutsche Bank, HypoVereinsbank (UniCredit Bank AG), ING Germany, Sparkasse.

France: Banque Populaire, BNP Paribas, Caisse d’Epargne, Crédit Agricole, Crédit Mutuel, Hello bank!, Revolut France, Société Générale.

Do you need all my bank accounts?

You can connect all your accounts in a few minutes through our secure and regulated interface. This provides a complete picture of your activities and emissions. If you want to say your entire organisation is carbon neutral then you need to analyse everything.

How does billing work?

When you sign up for Consequence, you are billed for the upcoming month. Once you initiate your offset purchase, your base billing is aligned with the offset billing cycle. Net result - one transaction each month from then on. Each month you are billed on the same date for your product use and your offsets. Remember, the cost of the offset purchase will change every month based on your emissions.

What happens when I add another bank account?

You get a more complete picture of your emissions. To get the Consequence Neutral Mark and consider your organisation carbon neutral or negative, you need to connect all your accounts to Consequence. It takes a few seconds for each and we take care of the rest.

What payment method do you support?

Debit and credit cards:
Visa, Mastercard, American Express, Google Pay, Apple Pay, Microsoft Pay, Discover and Diners.

We’ll soon be adding digital wallets and direct debit subscription payments.

Do you provide receipts?

Yes! Every month you’ll receive a transaction receipt and your offset certificate will be saved to your account.

What happens if my payment method gets declined?

You’ll be notified so you can retry or use another payment method. We leverage Stripe for the most secure and flexible payment options.

How secure is my data with Consequence?

Consequence encrypts your data with bank-level industry standards including SSL and AES-256, and we make sure it's protected by always-on monitoring. We also have Single-Sign-On (SSO) and 2-factor authentication for all our customers.

Offsets and certificates
What are carbon offset projects?

The kind of projects used by Consequence are high quality, audited and their emissions offset potential verified by globally recognised standards organisations. There’s many types of offset projects from afforestation and reforestation to renewable energies like hydro, solar and wind, energy efficiency and greenhouse gas destruction. Some of the best come with co-benefits aligned to the UN’s sustainable development goals and support local communities in developing countries.

Searching for a suitable offset project can be a daunting timely task. Consequence takes care of this because it’s a core part of our business. We are constantly monitoring our project portfolio to provide you the best options.

Can I select the offset projects?

Our climate experts have put together a portfolio of projects which we continually manage and change.

What are the certificates for?

We provide certificates which are proof of your offset purchases and back up your carbon neutral claim. This certificate comes with a serial number which can be looked up for verification. You can find these in your account page.

How do I get the Consequence. Neutral Mark and certificate?

Organisations that sign up to our on-going offsetting plan have access to the Consequence Neutral Mark. This is a sign of your commitment to sustainability and can be used in your marketing assets.

Over time, if an organisation offsets more than their emissions they will earn an additional Consequence mark which signifies their carbon negative status. This is reserved for companies that remove more emissions than they produce and take steps to reduce residual emissions.

How can I track the progress of the offset projects?

Sit back and relax. Our climate experts will monitor the projects and we’ll send you periodic updates.

How do you choose offset projects?

We only choose projects that are verified and audited by organisations like The Gold Standard. These projects have proven additionality, permanence, accuracy and transparency.

Impact network
Can I invite other organisations to join Consequence?

Inviting another organisation is one of the most impactful actions you can take. It will exponentially increase your impact and create network effects that get us all to the mutually beneficial goal of the world being carbon neutral.

How do I get invited?

You can be invited to join Consequence from an existing customer. Invites are limited so keep an eye out.

Account settings
Can I change the company name?

You can. Make sure you are linking bank accounts from the correct company as we are only able to verify your carbon neutral status and issue the Consequence Neutral Mark if these match.

Can I change my email?

Yes, you can change your email in your account settings.

Can I transfer the ownership of my account?

Message us on our support team or email and we’ll help!

Can I add team members to my account?

We are working on this!

Where can I find my certificates?

Your certificates are saved in your account. Login to view or download them.

Where can I find my payment receipts?

Your transaction receipts are saved in your account. Login to view or download them.

How do I close my Consequence. account?

You can delete your account in the account settings page.